Refund policy

Returns & Exchanges
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We hope you’ll love your purchase, but just in case you don’t, our policy is simple: You may return any merchandise within 60 days and receive a full refund on the price you paid (less any shipping charges), or take up to 90 days to decide and receive a merchandise credit towards your next purchase. If you would like to exchange an item, we will not charge you for shipping on your new item.

Please note - the following items may not be returned or exchanged:
- Personalized items (items with specific names, dates, or departments added
to original design).
- Washed, worn or altered in any way
- Removed from original factory packaging
You can choose from our two convenient return options:
(1) We can forward you a pre-paid shipping label
(2) use another carrier of your choice.

Please let us know the reason for returning the item, using the reason codes listed on the back of your invoice. Before you select a return option, take a moment to make sure you've enclosed the detachable portion of the invoice before you seal your return package. Wrap your return package securely. Items returned that show signs of wear may impact the amount of the refund or merchandise credit. Original shipping charges are non-refundable.
We do not do exchanges for International orders at this time. If we have sent you the wrong item or the items are damaged we will arrange to have the item picked up and replaced.

Exchanges
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For exchanges via mail, please complete the detachable portion on the bottom of your invoice indicating the exchange item #, size and color you would like. Please note that we do not charge shipping on exchanged orders and that return postage is not reimbursed.
Should there be any amount refunded or an additional charge required, it will be processed to the original method of payment.
If you have more questions or need further assistance, please email us at orders@socialimprints.com or contact Customer Care at 1-415-956-0269.

Return Via Pre-paid Return Label
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We can send you a pre-paid shipping label, please send us a request at email@email.com make sure include your order number and the store name. Please wrap your package securely, enclosing the invoice with the item. Place the return label provided from the front of your invoice on your return package, ensuring you are covering all other original shipping labels. Please retain your tracking number as you may need it to track the status of your return. Now it’s simple, just drop your package off at any post office or place it in your mailbox.
The cost of the label will be deducted from your merchandise credit or refund. The return service is only available to our customers in the contiguous U.S.

Return Via Another Carrier Of Your Choice
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Please wrap your package securely, enclosing the invoice with the item. Ship your package to the address below via any carrier of your choice. Using this option, you are responsible for paying the return postage to that carrier. Please retain your carrier’s tracking numbers. You will be able to track directly with your carrier.
RETURN MERCHANDISE TO:
Social Imprints Warehouse Returns
ATTN: [Order Number]
2500 Marin Street
San Francisco, CA 94124

Return Status & Tracking
====================
You will be notified once your return has been received and processed.
We will issue a credit or refund per our return policy, less shipping and handling charges. For credit card refunds, please allow 1-2 billing statements for your credit to appear. If you have more questions or need further assistance, please email us at email@email.com.