When will my order ship?
In most cases, items will ship within 3 business days. Don’t worry, you will receive a shipping confirmation with tracking number(s) via email.
How long will it take for me to receive my order?
I’m sure you’ve heard this before, but it depends. Delivery time is determined by service selected and destination. Orders are shipped from San Francisco, CA.
- Domestic orders will generally arrive within 2-7 business days, depending on your location, once shipped.
- International orders will arrive within 1-4 weeks, once shipped.
- UPS International orders will arrive within 1-3 weeks depending on service selected, but may take longer to certain countries or regions.
How do I return or exchange an item?
Merchandise may be returned or exchanged as long as it has not been worn, washed, or damaged. Elastic and/or Social Imprints is not responsible for postage charges incurred by customers exchanging merchandise. Returns will be refunded to the credit card used when placing the order for the amount of the original purchase price of the item that is returned.
Please contact email@email.com to receive instructions for exchanging and/or returning an item. Be sure to include order number and contact name.
Who do I contact if I have questions, comments, or concerns about my order?
All order inquiries can be submitted to email@email.com
Do I have to create an account to make purchases?
Accounts are not required to make a purchase. Customers with accounts do have access to past and current orders. Data and contact information is never shared, sold, or transferred to anyone.
How do I track my order(s)?
Your shipping confirmation email will include tracking confirmation. Don’t fret, this email is sent once your order ships. If you have an account, you can also access this information by logging in and viewing your order history.
Can I view my order history?
You can only view your order history if you created an account for the Oracle Merch webpage.
How do I apply a discount code?
The discount code is entered in the “discount code” field on the checkout page when entering address information.
How do I use a gift card?
How do I use a gift card?
The gift card code is entered in the “gift card” field on the payments page at checkout.
My order has already shipped. Can I change the delivery address?
Address changes cannot be made once the order has shipped. If an order is returned to us due to incorrect or insufficient address, customer will be contacted to confirm address. Additional shipping charges may be required before reshipping order.
Will I be charged for Customs fees for my order?
Customs, duties, taxes, and import fees for shipments outside of the US are determined at check out and you will be charged for them at that time. We will ship internationally DDP (Delivery Duties Paid).
What happens if I am unable to use my tracking number to track my order?
Please contact email@email.com with your order number. We will contact the carrier to confirm tracking. Tracking may take up to 24 hours to show the order has been picked up or an estimated delivery date.
Can I order in bulk?
If you are interested in placing a bulk order, please contact sales@socialimprints.com.
Can I change or cancel my order once it has been placed?
Orders can be changed or canceled if they have not yet shipped. Contact email@email.com for any requests.